What is your return policy?
We accept returns for merchandise credit within 7 calendar days from the date you receive your order.
- Items marked with Final Sale cannot be returned, refunded or exchanged. For any questions, please contact firstname.lastname@example.org.
- Regular Price Items purchased with a coupon code of 20% off or more are returnable for online credit only.
- If any returns do not meet these requirements, you will be contacted and the items returned to you. We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage.
- Damages must be reported within 3 days of receiving merchandise or cannot be returned. Shoes must be returned in their original box and placed inside an additional, protective shipping box. Damage to the shoe box makes the shoes ineligible for returns. In this case, the shoes will be shipped back to you and you are subject to the return shipping costs.
- Grab bag items are FINAL SALE.
How should I send my return back?
Please refer to the Return Policy above and online to ensure that your return meets the criteria stated.
- Complete the return form on this page and include it inside all boxes you are returning.
- Securely repackage your items in the package you received them in.
- Enclose a copy of the receipt and completed RETURN FORM.
- Please note that shipping and handling charges are not refundable. Return shipping costs are currently not reimbursed by emmie & j.
SEND RETURNS TO:
emmie & j boutique
309 Main Street
Villa Rica, GA 30180
REFUNDS & PROCESSING TIME
If your package arrives at emmie & j Returns Department within the 7-day timeline specified above, your refund will be processed within two weeks from the date we receive the item(s). You will be notified via email to the address listed on your account when this transaction took place.
What if my package is refused or not delivered?
- Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order.
- Credits will NOT be issued until items are received and inspected.
- Please contact us at email@example.com with any additional questions.